Return & Shipping policy

Return & Shipping 

 

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Returns

If the customer is unhappy with a product, we will be happy to exchange it for another item.

Products can be returned for free within 90 days. 

Return postage, packaging and other costs shall be paid by the customer.

To complete your return, we require a receipt or proof of purchase.

 

Refunds 

 

We offer 30 days without reason for refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at nate@hilloamerica.com.

 

Exchanges 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at nate@hilloamerica.com and send your item to: 9094 las tunas dr. temple city California US 91780.

 

 

Shipping

 

To return your product, you should mail your product to: 9094 las tunas dr. temple city California US 91780

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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