Warranty

Warranty

  • ALL WHEELTOYS MERCHANDISE INCLUDES A 30 DAY WARRANTY. IN THE EVENT THAT A PRODUCT IS FOUND TO HAVE A MANUFACTURER DEFECT WITHIN THE 30 DAYS OF PURCHASE DATE, OUR COMPANY WILL REPAIR THE UNIT FREE OF CHARGE AND PROVIDE A FREE RETURN LABEL. ANY POSSIBLE RETURNS AND UNACCEPTED ITEMS ARE SUBJECT TO A 30% RESTOCKING FEE.
     

    WARRANTY COVERED REPAIRS CAN BE REQUESTED WITHIN 30 DAYS UNDER ONE OF THE FOLLOWING CONDITIONS:

    • PRODUCT HAS SUSTAINED DAMAGE IN TRANSIT, WHICH WAS FOUND WHEN BEING UNPACKED AND CHECKED WITH THE PRESENCE OF THE COURIER.
    • MANUFACTURING DEFECT(S). THESE EXCLUDE DAMAGES TO THE BOARD CAUSED BY THE CUSTOMER WHICH INCLUDES SCRATCHES, CRACKING THE BOARD, OR DAMAGE TO THE CHARGING PORT.

    WARRANTY COVERED REPAIRS CAN NOT BE REQUESTED UNDER ANY OF THE FOLLOWING CONDITIONS:

    • CUSTOMER DID NOT IMMEDIATELY REPORT DAMAGE SUSTAINED IN TRANSIT OF THE PRODUCT.
    • REPAIR IS REQUESTED AFTER 30 DAYS OF PURCHASE (STARTING FROM THE ACTUAL DATE THE PRODUCT RECEIVED).
    • LEGAL PROOF-OF-PURCHASE OR RECEIPTS ARE UNABLE TO BE PROVIDED, OR HAVE BEEN FORGED OR TAMPERED WITH.
    • PRODUCT HELD NO MANUFACTURING DEFECTS AFTER TESTING MADE BY WHEELTOYS TECHNICAL SUPPORT.
    • CRASH OR BURNING CAUSED BY NON-MANUFACTURING DEFECTS
    • DAMAGE CAUSED BY UNAUTHORIZED MODIFICATION
    • ENTRY OF FOREIGN BODY (WATER, OIL, SAND, ETC.)
    • IMPROPER INSTALLATION OR OPERATION.
    • LABELS, SERIAL NUMBERS, WATERPROOF MARK, FALSE PROOF MARK, ETC. SHOW SIGNS OF TAMPERING OR ALTERING.
    • DAMAGE CAUSED BY EXTERNAL FACTORS, INCLUDING BUT NOT LIMITED TO: FIRE, FLOOD, HIGH WIND STRENGTH AND LIGHTNING STRIKE.

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